Use, Operation and Management of Equipment
CONCERN
Do I Have Control Over When The Generator is Used?
Yes, but there is a trade-off: The more restrictions you place on generator usage, the less we can participate selling services to the grid. Since we share this profit with you, this directly impacts how much profit you earn from the generators. Other than that, there are no restrictions. We have numerous eldercare facilities that restrict usage during the evening and at night.
CONCERN
How Quickly Will Someone Be On-Site to Perform Repairs?
Typically, a technician can be on-site the following day, unless you elected for a higher service-level agreement.